Frequently Asked Questions
Does Mindwell provide therapy?
No. Providers listed here deliver their own services and remain responsible for their care, availability, and profile information.
Why Create a Mindwell Account?
Create an account to save your favorites, filters, and answers so you can access them when you sign in on another device.
What does the Verified badge mean?
A Verified badge means a provider passed specific checks described on our verification page. It is not a guarantee of quality, outcomes, availability, or personal fit.
What does the Accepting Clients badge mean?
The Accepting Clients badge is a paid feature based on a provider reporting that they are accepting new clients. Providers must keep this status up to date. The badge does not guarantee an appointment, a particular service or session format, insurance coverage, or quality of care. Contact the provider directly to confirm their current availability and whether their services fit your needs.
What if profile information looks wrong?
Use the corrections page to report potentially inaccurate or outdated listing information.
How do I claim my profile?
Find your profile, select Claim this profile, and continue to our Partner dashboard to sign in or create an account. Follow the steps to confirm that you are the provider or are authorized to manage the profile. Your claim must be reviewed before you can manage the listing. Verification is required to claim a profile.
How do I create a listing?
Visit our Partner dashboard to create a profile for yourself or an organization you are authorized to represent. If a profile already exists, claim it instead of creating a duplicate. New profiles start as private drafts and must be reviewed before they appear here. Verification is required to create a listing.
What if I need immediate help?
This directory is not monitored for emergencies. Use the crisis and emergency support page for the appropriate next step.